CloudCall Update: Strengthening Our Future to Better Support You

We’ve heard conversations in the market speculating about CloudCall’s presence in the UK and our long-term stability. As one of our partners, they’ve asked us to help them set the record straight:

  • CloudCall is here to stay. The UK remains our largest market, home to our global headquarters, and the base for much of our workforce.
  • We are financially stable. With strong investor backing and a sustainable business strategy, we are well-positioned to support our customers today and in the future.
  • Our recent restructuring is about agility and impact. Following the launch of our CloudCall o1 platform, we made strategic changes to optimize efficiency, ensuring we can better serve our customers and accelerate product innovation.
  • We continue to support both Classic and o1. Based on customer feedback, we have committed to maintaining and improving our Classic platform for those who rely on it while driving forward innovation with o1.

We recognize that some customers have experienced delays in support response times, and we take that seriously. We’ve already made key changes to improve service levels and ensure we continue delivering the high-quality support you expect.

CloudCall is focused on building for the future by improving our technology, deepening CRM integrations, and strengthening our customer partnerships.

If you have any questions or would like to connect directly, please don’t hesitate to reach out: Ashley.Bowlin@cloudcall.com

Thank you for your partnership. We look forward to growing together! 🚀

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